Trouble with Harvey Norman

[Phil]

We have two Toshiba laptops, both have been okay, no issues at all.We use one as a back up for the main shop computer
Customer service, the most important part of operating a shop, we treat and respect everyone who walks through our door, they are acknowledged even if we are on the phone or dealing with another customer.
Any product failure (few and far between), we will check the item to see what the problem is and replace it if it is faulty or refund the customer, no fluffing around, customers are the most important part of running a successful business.

[ato2]

Customer service[/b], the most important part of operating a shop, we treat and respect everyone who walks through our door, they are acknowledged even if we are on the phone or dealing with another customer.
Any product failure (few and far between), we will check the item to see what the problem is and replace it if it is faulty or refund the customer, no fluffing around, customers are the most important part of running a successful business.
Amen to that. All the guy had to do was to say something like this: "I am sorry you have had this experience. I know you have invoked your rights under the CGA , with the letter, but if you would change your mind, and consider letting us getting repaired I will personally make sure you have no further trouble."
Instead he implied I was a liar! And it was entirely up to him what he did, not me.

So I went and immediately bought a much more expensive computer, somewhere else.

Thing is- if I had been treated right, I would have purchased my next computer in 6 months time, from him. It would have been the third one I purchased from that place since 2007.

They must make money very easily in computers LOL!

[OhauitiWeather]

In order, Toshiba, ASUS, Acer.
Dell? Just as bad as HP.
In my humble opinion of course
Oh yes, forgot ASUS. I have been liking the look of Toshiba for price and quality. Dell was just a thought ... they're pretty expensive.

After 30 years in the PC end of the IT industry my current Notebook recommendations would be Toshiba, if you can afford them as they are pretty pricy at the top end, MSI which is what I use, Lenovo which used to be IBM, Asus and then the others.  I don't really rate any of the rest - HP, Compaq, Sony, Acer and Dell etc.

Manufacturers Warranty on Notebooks is generally 12 Months (Batteries usually 6 Months) unless you purchase an extended warranty.  Based on 30 years experience in selling, repairing and supporting computers I believe that it is unreasonable to expect any retailer to repair or replace a computer for "free" for 5 years or provide replacements and refunds unless the consumer is prepared to see a significant price increase as retailers just do not have the margin to do this. 

Because the manufacturers warranty on the computer and it's components with the possible exception of Hard Drives is in most cases significantly less than 5 years the reseller has no recourse to the manufacturers who are located offshore and not governed by NZ consumer law.  Therefore you are asking the retailler to carry the cost, this is plainly unfair and uneconomic for the retailer.  Have you ever tried to get a refund or compensation from Microsoft?

Potentially a retailer could be asked by a consumer to refund the full purchase price of a 5 year old computer and simply buy another current model with the refund and could end up replacing their computer for free evey 4 - 5 years.  Is that a rip-off or not?

In my experience not many Consumer computers last 5 years besides the  technology is usually way out of date or obselete well within 5 years but I guess that does not figure in this argument and we wonder why we are left with only the likes of Harvey Norman and Noel Leeming selling computers to consumers.  Note:  Computer/technology obselecence is currently rated at around 9 months.

Some food for thought.

Kind Regards

[Sara]

I will put a plug in for Smiths City. Had wonderful service over the years. No questions asked just replcements.

[Weather Display]

My current Laptop is a ASUS
goes great